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You are made up of three interdependent entities: The Kaiser Foundation Health Plan, with over twelve million customers, the Kaiser Foundation Hospitals, and the Permanente Medical Groups. Your response makes it clear that you volunteer in your community in various ways. I understand and agree that Kaiser Permanente may verify any and all information that I provide. When the pharmacist noticed I fix my mistake, and from that day, I double-check the quantity in the bottles in case the quantity changes.". Under President Franklin Roosevelt's New Deal policy, America reached out to help those in dire straits. "I have a clean criminal record and am happy to comply with any background check you require of me for this role. Assure the interviewer that you are able and willing to pass a complete background check if hired at Kaiser Permanente. You can improve your response by assuring the interviewer that you have a flexible salary range, but that you'd like to be compensated appropriately based on your experience and performance record. Dental benefits. I'd be curious to hear if your department had any needs in this area. Rather than just sharing how you have gone above and beyond expectations in the past, focus on how your qualities will help you to meet and exceed expectations in this role with Kaiser Permanente. I start this by building trust in my patients with my clinical expertise and my interpersonal skills. Either way, I always do my best, and I make sure the job is done the way it suppose to be.". So my wife currently works for Kaiser Permanente as an AAR (aka a membership auditor). The bonus' cost us less money, in the end than the cost of lowered productivity due to absent employees. ", "In 2006 I started working at Giant Eagle pharmacy as an OTC associate. What does it mean after your phone interview. With most large organizations operating compensation under a pay scale, talk about your willingness to start at the bottom of the pay scale and work your way up if you truly can agree to that. I carry around a notebook and write down important facts if I think there is a chance I will forget them. I look at the problem and its potential solutions from multiple angles, and I am not afraid to make a creative decision that might seem off the beaten path. In my current organization, I have been picking up extra shifts in family medicine to expand my skills. It sounds like you handled this matter with utmost urgency and great customer care. My documentation is strong, as well. When we become working adults, it is this fact that can help bring many ideas to the table in a work environment. Looking back, I now make time in my calendar every day to review all emails that have come in and take action on any that are required so that nothing gets missed. Consider strengthening this response by clearly stating which new procedures you'd require training for and what kind of workflow or procedural style you'd prefer a technologist be able to adapt to. I understand that, as a condition of employment, Kaiser Permanente conducts post-offer drug screens, background checks, health screening (if applicable), and verification of eligibility to work in the United States using E-Verify. Finally, end your response by talking about the positive outcome. While I am confident that my skills and experience are a great fit for this role and for your patients, the better I know the procedures, policies, and systems within the organization, the more wholly I will be able to help the patients I would be working closely with. I greatly value diversity. The HR Partner and I approached this person to discuss our company culture and how his behavior disrupted the environment. Image source: Times Herald. I would need to be trained in the new procedures. New hires were appreciative of learning one on one. Using a specific example from your work history, talk about a specific time where you had to go the extra mile as part of a team to make a project or task a success. I understand that it's part of the job. The success of Kaiser Permanente thrives on the accuracy of information and organization in all work that they do. Excellent! We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. I utilized many resources for research, both inside and outside of our organization, and these resources were crucial in our success. Deadline: October 5, 2022. I am looking forward to getting into the routine of a career again. You can begin with your recent education, family life, volunteer work, or talk about your travels. "In my current position, I was part of a team that was tasked with evaluating and improving our patient discharge procedures from our unit. I like to do the right thing, and sometimes I get stressed trying to reach that goal, but I think it's a worthwhile endeavor. I think the right answer is, 'of course, but not for long!' Once he agreed to proceed, I informed the department staff of the urgency and expedited the transfer of the patient, which saved his life. Assure the interviewer that you are capable of foreseeing needs, and making the appropriate action. You can be candid in your answer; recognizing that you aren't great at something and acknowledging your need to improve. If possible, pick a weakness that is not a core skill for the position you are interviewing for. Second, I want to be the best at what I do. Even when times would get tough in this role with Kaiser Permanente, I would be looked upon to bring a contagious positive attitude to your team. ", "Yes, the pharmacist and I are the ones that order prescriptions most of the time. We do not have advertisements on our pages but we do try to make money through paid-memberships. Do you feel it demonstrates that you're committed to knowing and supporting a group of people? Dates shown above are approximate. I grew up in a fairly homogeneous town in Montana. The chatbot function asks candidates about the basic skills and experience necessary for the job and can also answer basic questions about the job, salary, and other aspects. ", "I believe I am a great problem solver because I am sure to gather as many facts as possible in any given situation. Nice! I need to be able to give the task or a portion of it to another team member or direct report, let go of the control, and know it will be taken care of. When I went to continue my rounds, another patient had tried to get out of bed to make it to the bathroom and had suffered a fall. Indeed's survey asked over 1,877 respondents whether they felt that their interview at Kaiser Permanente was a fair assessment of their skills. Your answer should include your ability to be patient, kind, and confirming to best answer this question. Highlight your ability to be responsible when it comes to related administrative tasks required for this role with Kaiser Permanente, even if the role you are interviewing for isn't in a clinical setting. I fully understand that there is an art to being properly organized when it comes to the availability of supplies. The patient, staying because of back surgery, was unable to hit the call button. I am currently pursuing my MBA to help advance me into a leadership position later in my career, and I'm hopeful that opportunities will exist down the road with Kaiser Permanente when I am ready to demonstrate my ability to lead. I called McKesson and ask them for a specialty same-day delivery and explained the situation to them, I told the patient we will receive it that night and apologized when she came to pick it up, and I make sure we always have it on stock for her.". Your interviewer would like to know how your communication skills have benefited your team in the past. These go above and beyond what it means to provide compassionate care. ", "I am happy with what I do as a pharmacy tech. Make sure to avoid speaking negatively of anyone, and be sure to end your response with a positive. Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. We had in services to help us prepare. Do you tend to take on a formal leadership role or tend to lead by example in more of a supportive position? Whether it is providing a less than favorable work review, or terminating someone, it doesn't come easy. At Kaiser Permanente, the most difficult side of working in the healthcare industry entails having difficult conversations with both colleagues and patients. Is this something junior staff can be involved in? He ended up requesting and receiving a transfer. My approach is to tune out the negativity and try to figure out why the personality is difficult. Behavioral 2. What is important to them is that you are cognizant of your own personal shortcomings. People feel pretty comfortable with me and often open up about what theyre going through or share their personal lives with me. With this question it's important to explain a team challenge and how you collaborated with your team members to go above and beyond the call of duty to achieve a goal or overcome an obstacle. I cannot take on every step of a project all of the time. In looking to start this new position with Kaiser Permanente, it is essential to set a goal on how you will make a positive impact quickly after being hired. Talk to your interviewer about continuing education you have participated in recently, any conferences you regularly attend, or any seminars you have taken in your field. ", "Having worked as an RN for eight years now, my ultimate career goal is to be in a leadership position like a department director. Written by Angela Fontaine on April 24th, 2021 Answer Examples Have Been Hidden One of the toughest parts of communication can be delivering bad news to people with whom you work. "Every day at work, I remind myself that everyone I come across has their struggles. I have enrolled myself in an evening/weekend workshop for the next six weeks. I used the facts and not emotions to explain the reason for his delay. You've answered well by sharing that you face stressful situations head-on. As well, I am an active participant in my local rotary club. When talking about how you would fit with the company's cultural values it's important to emphasize that you know what those are by stating them. When the inevitable happens and the schedule runs behind, I don't hesitate to gather the troops and pull together in a team effort. This is a very good example of your problem resolution skills. If you want to ace your upcoming interview, practice with our topical-based interview question sets. If you are passionate, you could choose to refer to yourself as expressive, communicative, open, and unreserved. It's best that the person knows the reasons why so that they can learn from the experience. When I enjoy what I do it doesn't feel like a chore. I had to submit my previous procedural logs and take a test. Every clinic I've ever worked in has its way of communicating and recording facts, so I put time and attention into using the system the people around me are using. The staff wanted to start double-booking patient time slots. I can see how it would be stressful when you care for your patients' success so much! 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While we are all human and make mistakes, the key to this question for your interviewer is how you handle the aftermath of a mistake to make things right. The reason was a computer glitz that held the release of his chemotherapy. I called for one of our CNAs to come and help me get the patient to the bathroom and back to his bed. There are many tools that you could use to excel in your job but remember - the most significant tools you possess are an excellent attitude and a great team backing you. I would plan to make a positive impact very quickly by conducting training with staff and implementing a code of conduct within the clinic. I discussed with hospital credentialing and became the first PA proctor in our Heath system. ", "I dislike when there's work politics. If you have a criminal record, you must disclose this. Here at Kaiser Permanente, I would look forward to being the ideas person on your team and also expanding my confidence and skill set in taking the lead on some projects. ", "When you work in a diverse team and with patients, you will encounter difficult personalities. . I listen, mirror, validate, and empathize. Strong communication skills are required to be an active leader. In addition to this podcast, I also subscribe to a couple of industry blogs. ", "I am an avid fan of Google alerts! In my current position, when a patient has a post-procedural pneumothorax that requires a chest tube and a hospital stay, I gently explain what happened, the need for the chest tube, and the hospital stay.". ", "To be completely transparent, I probably bring myself the most stress because of my innate desire to be the best. If I am offered a position with Kaiser Permanente, you will never find me to be disorganized! In a positive tone, discuss how you made the situation work! I am an attentive listener and a compassionate caregiver. In a recent project in my department, I was tasked with participating in a team that looked at our dispensing of medications and how our processes could be improved. The COVID-19 pandemic presented many opportunities to adapt as the situation evolved. ", "I would describe myself as a hard worker. It is best to explain clearly what your strengths are and how those strengths would benefit you as a Radiology PA. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. You've done well by answering diplomatically. You may also excel as an empathetic listener, able to help resolve conflict and build strong relationships. I even talk about what they are going through. It sounds as though you are highly organized and methodical in your work. Most interviewers will interpret a cliche response like that as dodging the question. Great work giving your example and then highlighting how you corrected the error. Consider sharing how patients react to the way you communicate. Assure the interviewer that you can handle this type of task in a transparent, empathetic, and professional manner. They are also looking to hear that you understand the greater role this job plays in providing excellent service to the patients and fellow colleagues that you would be serving in this role. If posed a question like this, or any regarding compensation, during your interview, you need to put some serious thought into if you are willing to earn your way up if Kaiser Permanente does not want to offer you top compensation right away. If necessary for my own personal good, I don't hesitate to walk away from my desk and take a walk to calm my brain a bit before stepping back. These are exactly the steps that an interviewer would be looking for. ", "I have always been naturally introverted, but I have turned that personality trait into an advantage for me. The Kaiser Permanente hiring process involves two types of interviews that may be conducted. Good answer! These are all excellent skills to have, and you sound very talented! Does it help you build trusting relationships with community members? In my current position, I am not the most persuasive person on our team, but I am highly creative. Discuss how you can thrive in this role, even during the most stressful times. Your interviewer will be looking for you to own up to your mistake and do what it takes to correct it. It's professional to take a few minutes after an encounter like that and let those emotions come and go. Take a few minutes to tell the interviewer a few things about yourself. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. They want to know that your passions align well with what Kaiser Permanente is offering. Problem-solving and dispute resolution are critical skills to possess on the team at Kaiser Permanente. In fact, if a particular rumor or bad news was being passed along, I would simply squash it and move on. It sounds like you have a very full personal life, with a fantastic work/life balance. Every day I learn something, and that's because I choose to get better. I've spoken with my current manager about it, and we've developed a system where he can call me out on the behavior since often I'm not aware of it. I like to be on time with my schedule to ensure that our patients are assisted properly. I know what I want to be done and how I want it done, so it's often easier to do it myself. Avoid speaking negatively about any patients or colleagues and use a recent example from your current role. In asking this question, your interviewer wants to know if you consider yourself to be an emotionally driven person. You can strengthen your response by providing a specific example of how you've handled stress well in the past, or telling about a time when increased pressure actually helped you work more productively. ", "I will be successful in this role because I'm responsible, hardworking, learn fast, multitasker, and I'm reliable. In asking this question, your interviewer wants to get a sense that you will bring the ability to build strong relationships to Kaiser Permanente. "I recently worked with a patient over the phone who was incredibly upset when they believed that we overcharged the services we provided. ", "Currently, I spend one weekend a month building homes for Habitat for Humanity. ", "I see myself as a compassionate person; I see more than a sick person picking up their prescription. It was the best experience that I could have given myself as I was able to learn so much from seeing how the rest of the world lives. We wanted to create a resolution with this person. ", "Do my job and do it right. ", "I have three philosophies when it comes to my work. You've chosen a powerful example that can help make you a more memorable candidate. Healthcare is not a place for gimmicks because health is precious and irreplaceable. Prior to bringing in representatives from three hand-selected companies, I brought up the idea of getting references on them first. Using a real-life example of how you improved a relationship with a difficult coworker or patient gives the interviewer a glimpse of how your strategy pays off in real-life situations. Prior to your interview, it will be important for you to research the role you are interviewing for and put some thought into how you will be able to deliver the best service to those you will be working closely with. Never being complacent, my creative thinking and project leadership skills will serve your organization greatly. "In my current job, I had a team member who would scoff at other co-workers' ideas in meetings. Using a text messaging system, health care giant Kaiser Permanente signs up more than 11,000 of its neediest California members for government subsidies from CalFresh, so they can buy groceries. I utilize my Outlook calendar and set alerts for myself for deadlines and important activities. Consider strengthening your answer by expanding the example you've chosen to highlight how you worked as part of a team or collaborated with others on the path to becoming the first PA proctor. Once this trust is developed, my patients can fully trust me and recommend my services to future patients. ", Our Professional Interview CoachLauren McCabe Reviewed the Above Answer. ", "I will learn fast all I need to know to better help patients so I can answer their questions and make them feel cared for and improve patient care.". I am a recent grad from Columbia University and have spent the past 12 months traveling the world. I took the role of delegating all of the high-priority work among my team and constant lines of communication were the key to success. If hired at Kaiser Permanente, I would prioritize learning the inventory and ordering procedures for this unit upon starting. I treat everyone with respect, am a great listener, frequently check in on how everyone is doing, and pride myself on my communication skills. If you usually like to generate new ideas and allow someone else to execute them, share your creative side while expressing that you prefer for others to take the lead. You can consider improving this response by explaining why. When have you had to adapt to change in the workplace? Find additional company focused interview questions by practicing from one of our industry sets. I make sure to practice empathy. I also learn a different kind of articles and submit my test to renew my certificate. This skill means that, in most projects, I am great at creating a plan of action but am most comfortable passing the final patient-facing tasks to our more extroverted personnel. I can be funny, but my sense of humor is pretty dry, so people don't always know that about me when they first meet me. What they're looking to hear by asking this question is that you have the ability to manage your stress in a healthy and productive manner. Either way, be honest with the interviewer about your preferences without leaning negatively, either way. When have you had to adapt to change in the workplace? There is a balance between allowing normal emotion and allowing it to impact your work. Your work history sounds strong, and it seems as though you are very loyal to your work. If you have an interview for a job at Kaiser Permanente then this is the video that you need to watch in full to help you prepare great answers that will hel. ", Our Professional Interview CoachRachelle Enns Reviewed the Above Answer. As you answer, talk about how the diverse environment helped you grow and thrive and how you helped foster a culture of inclusion. ", "Yes, I understand I have to have a clean background, and I'm happy to comply with it.". Now, I make sure that I find that healthy mix of providing friendly care to my patients while being timely on my rounds. Talk to the interviewer about your preference when it comes to teamwork or working individually and be sure to avoid pigeonholing yourself into one particular scenario (ie: I only like to work by myself). I've cleaned up your answer slightly to more successfully deliver your message. Kaiser Permanente health plans around the country: Kaiser Foundation Health Plan, Inc., in Northern and Southern California and Hawaii Kaiser Foundation Health Plan of Colorado Kaiser Foundation Health Plan of Georgia, Inc., Nine Piedmont Center, 3495 Piedmont Road NE, Atlanta, GA 30305, 404-364-7000 Kaiser Foundation Health Plan of the I make sure the on hands are right for the computer to order what's on auto order. Then I organized and effectively communicated this information with my attending. Kaiser Permanente is an extremely large and diverse organization and their hiring managers are looking to piece together teams that are diverse and well-rounded. Sign In. I take the time to get to know my coworkers and what makes them tick internally to ensure that we work better together. Throughout Kaiser Permanente's 75-year history, the organization's commitment to diversity and inclusion has helped them in its overall mission. Good example! I also keep myself open to my colleagues so that they can know and understand me better as well. ", "No problem. 1 / 41. My idea was to talk to users of EHR systems at all levels. where i concurrently pursued a degree in both nursing and biological sciences. I work good under stressful situations, and I'm good at resolving patients' problems.". The call was almost one hour in length, but it was worth the time to smooth over an important customer-related situation. You can strengthen this response further by sharing how you see your communication skills benefit your team or patients in the role you're applying to. In asking this question, your interviewer truly wants to understand the role that you naturally take on when put into a team-based environment. In my search for a new position, it was important for me to find a new employer that embraces diversity & inclusion in their workforce and I'm confident I found that here at Kaiser Permanente. Talk to the interviewer about your emotions and if they have ever affected your productivity at work. "If I could expand my expertise in any medical specialty, I would choose anything within primary care. I am most comfortable, and happy, in this type of environment because it offers me unique learning opportunities. I am a competitive individual and enjoy keeping fit. To get at your ability to be pliable in your work, your interviewer would like to know about a time you were required to adapt to change in the workplace. Rest assured, I would be a great ambassador of positive relationships for Kaiser Permanente. When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted with other tasks. I love the fact that Kaiser Permanente seeks to improve the health of both your members and communities that you serve and I'd love to be a part of that mission moving forward. By bringing awareness to it at the moment, I find my propensity to hold onto control has decreased, so I'm certainly moving in the right direction. Would it ensure efficient workflows or more timely responses to other departments? There was not a formal method of teaching IR PAs. I also check what's low and order specialty if it's a fast mover. Not long ago, I received a call on a Friday morning when I was scheduled to be off work and was told that an employee hadn't reported for their shift. If I am unable to understand a team member's personality, I try to be professional and interact in a courteous manner.". Also, avoid telling the interviewer that you get along with everyone all the time. I am warm-hearted, responsive to my patients' needs, and always empathetic to others. Learn more here. My organized and efficient communication skills will be an asset to Radiology when communicating with other departments.". I strive to write complete notes in the EMR and communicate effectively on patient hand-offs to them. ", "Where I work, we have a diverse team; we all work together by translating to patients, helping them understand when they have questions, and splitting the job to get it done on time.". I want to relax, read a book, meditate, go out with my friends or take my mom to eat at a good restaurant and enjoy my day off to come back to work recharged.". Are you the creative member able to think outside the box or more of a logical analyst able to keep the team on task? For example - Does your ability to calmly share facts with empathy and answer any follow-up questions help patients relax and adapt to the change in their situation? "My customer service skills with my patients are definitely one of my strengths. Why Do You Think You Are A Good Fit For This Company? Ensure that the example that you use displays your ability to take on change with a smile on your face, a positive attitude, and produced an excellent result. If you tend to take the lead, you can let the interviewer know, but avoid sounding overbearing. I have been responsible for maintaining supplies on the general surgery ward for five years. As the manager, I knew I could not let this behavior continue. While sometimes a good thing, there were times when I was fearful of even expressing my own beliefs or thoughts in thought that I would upset someone.
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