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I tried all these steps and still it wont dispense. How do you open a Spartan Lite and foamy dispenser? What do you suggest? My soap dispenser has worked perfectly for 4-5 years and now it has decided to dispense 3 times when activated. A flashing red light indicates that the soap refill is empty or incorrect. 30,000 washings between battery changes. First, turn the automatic soap dispenser off and use the eject button to remove the soap container. 0000197705 00000 n What can I do to fix it and not buy a new one? Other reasons the sensor may not be working include that the users hand may be too far away. Our support team searches for useful product information and answers to frequently asked questions. Please carefully read all instructions before installing and using the dispenser. 0000006354 00000 n Soap and sanitizer dispensers, like anything else mechanical, will eventually wear out. If you're installing a dispenser above a countertop, be sure to leave at least 6 inches of clearance between the counter and the bottom of the dispenser. 0000020578 00000 n Why is my Purell dispenser flashing red? We have cleaned the sensor, changed the batteries and it still keeps going off on its own. you choose a marble with one hand and then a second marble with the other hand. Remove cap from new refill and push new refill into place until it clicks. 0000023605 00000 n Your question might be answered by sellers, manufacturers, or customers who bought this product. Red light is blinking and soap hand sanitizer is not coming ES8 1200ml . Privacy Policy | i fixed mine, it was the ir led on the top , dont know why it failed , but i ended up just having the flashing red led near the bottom . 0000008337 00000 n Signature Series offers two hand soap dispenser options, manual and automatic. fritteritter (author) from Ohio, USA on February 08, 2011: Cynthia, either the device is broken (in which case you can likely return it to the store), or the soap refill needs some adjustment. Easy Recycling and Disposal If cleaning doesn't help I would recommend calling Lysol to see if they will replace it. Still need help? I replaced the batteries, no change. Light still flashing any clues how to fix this. Below you can view and download the PDF manual for free. I have two dispensers and have used both of them in the same spot and only one does this. fritteritter (author) from Ohio, USA on April 04, 2013: ChickadeeNC, you can call Lysol at 1-800-228-4722 to see whether they still have any sort of warranty or refund program. Very aggravating. It has 2 wires attached to it and it should be positioned flush against the oval-shaped cam. It is easy to fix! However, when used regularly, the soap dispenser can malfunction. Clean the area, removing any visible residue, and test the unit. Tilt the gearbox out to expose the bottom, 8. These are common, so I removed one from an old Kung Zhu toy, desoldered two capacitors and pulled off the old plastic Kung Zhu gear, replaced it with the plastic gear pulled of the rusted Lysol motor, and soldered it back in where I'd desoldered the old motor from. I have been using the dispenser since they came out and refill the original bottle, sometimes the red light flashes continuously, so I first check the batteries, if they are good re-insert them. Over the years we have expanded our selection of commercial equipment and wholesale supplies to include healthcare, educational, food, beverage, office, parts, hotel, shipping, and industrial supplies. Lysol and Dettol are registered trademarks of Reckitt Benckiser Group. I reassembled the unit and put the batteries back. I have two good bottles of soap but can't use them unless I want to cut the top off and pour into a hand pump. Otherwise, if you have only used genuine Lysol Healthy Touch Soap and still experience this issue, you can probably get a replacement dispenser or coupons toward one. I love my dispenser when I purchased it. http://www.youtube.com/watch?v=iRfLlz0EA4k. 2. fritteritter (author) from Ohio, USA on December 13, 2012: The new models are constructed differently. One of them is not working I did everything the above said. Their quality control is clearly poor on these, or it's a poor design - take your pick - but a waste of money in either case. Our fast shipping, low prices, and outstanding customer service make WebstaurantStore the best choice to meet all of your professional and food service supply needs. It can happen from a high amount of glycerin in soap too. Show you care about the well-being of people with the PURELL CS4 Touch-Free Hand Soap Dispenser. PET bottle and refill components are easy to disassemble, including removal of the battery. In the morning I slid it On and Off a couple of times and sure enough, the light went off and it dispensed 1 glob of soap. The wires that tells the circuit that the pump has run are the green ones. Remove the remaining 3 screws from the bottom of the device, 7. You may be pushing the pump from the stem and not the top. Latest gives 6 blinking LED flashes over and over, no motor action - nothing. Remove the screw from each of the 4 battery slots. I believe that if they decide to replace the soap dispenser you will receive a set of coupons that can be used in any store to purchase a new Lysol soap dispenser. fritteritter 6 months ago from Ohio, USA Hub Author. If any of those pieces are broken or misaligned, the device may dispense improperly as Richard noted. I slid the switch to On and the light blinked. Until now, your choice has been to change batteries proactively for uninterrupted service or reactively when they wear out unexpectedly. Dispenser Indicator Light Reference Blinking GREEN Light: dispenser ready No Blinking Light: Batteries need replaced 4 To learn more, visit www.PURELLSOLUTION.com PURELL ES Dispenser Systems available for soap and sanitizer. then can't find scent's i like all the time :(. It could be an electrical problem, such as a broken connection on the sensor wires. If the refill is properly loaded, the light will blink green after a few moments. 73 0 obj <> endobj xref I cannot figure out why it is doing this or how to remedy the issue. Sometimes it would dispense on its own. farmers' almanac ontario summer 2021. He was useless. Any ideas how to fix this problem. Soap dispensers use a GRY collar, sannitizers use an LBL collar. At this time, check the batteries if you have a battery tester, and ensure that the refill is snapped firmly in place. Innovative, attractive, easy to service, and built to last, this soap dispenser is perfect for your restrooms or kitchens! fritteritter (author) from Ohio, USA on May 14, 2012: Morgan, thank you for sharing! Content is for informational or entertainment purposes only and does not substitute for personal counsel or professional advice in business, financial, legal, or technical matters. Uncategorized . Went onto website and cleaned the sensor as suggested and the flashing stopped. 0000035095 00000 n If the cartridge continues to leak, then youll need to insert a new cartridge replacement. 0000005619 00000 n Touch Free Dispensing System Instructions. Will revert back to a manual pump and refill with 75% cheaper soap refills. ?? Built for Sustainable Performance HELP! I think my product if defective, how do I go about getting a replacement unit? One night upon turning out kitchen lights it dispensed until soap unit was empty. 0000011868 00000 n I put new batteries too. Thanks for sharing the advice for removing the bottle! I have 12 of these in my office and we have 3 don't work. Make sure to test the unit by placing your hand within range. When soap or sanitizer is not being dispensed at the optimal amount, guests can react poorly to having to wait or pump the dispenser multiple times. 0000386699 00000 n Works a treat, I think the part looks cheap and nasty. Simply turn it off and wipe off the underside of the dispenser arm as indicated above. There is some advice here for opening up the refill canister, you may at least be able to water down the soap a little so that it is not wasted. Loading Refill into the Dispenser Open dispenser by pushing release on bottom of dispenser. The sensor area might be obstructed by soap or sanitizer residue. Is there anywhere I can send it for an overhaul? 1. The 1200ml tank is compressed like the vent is stopped up. Not knowing there were two different kind of Lysol soap refills.I purchased a two pack only to discover they did not fit my dispenser. Rechargeable batteries discharge differently than alkaline batteries and can fool the dispenser's battery level sensor. 2. 0000007799 00000 n 0000023717 00000 n Luckily, there are several simple ways to troubleshoot an out-of-service soap or sanitizer dispenser. Wipe area immediately with a clean, dry cloth and try again. Both myself and my husband have worked on it, first by hand and then with a small screwdriver to try to pry it out. To install a refill, open the dispenser, then press the green release button and remove the empty refill. Used q-tip and works fine now. I am stuck with several useless bottles of Lysol liquid soap. 0000031891 00000 n 0000217537 00000 n Check to see if the pump is clogged. When you use the dispenser, get in the habit of holding your hands closer to the base of the dispenser, near the red part, to dispense soap. FdtAQ#%E0ER((Q0 A"" kM(39 r t ?p!_bMyUV51xH$g-]*!>-e_9["*XudK#0k2*(H whU9NX)]=38;Fs6| If you put a ES8 sanitizer refill in a ES8 soap dispenser, it will not dispense and there will be a blinking red light. I've tried to find the dispenser it fits but to no avail. The light will initially alternate blinking red and green. 0000032973 00000 n The only thing this didn't solve is that once in a while when the sun comes in the window just right, it might dispense once on its own. fritteritter (author) from Ohio, USA on February 21, 2012: Joan, some batteries like "Duracell Ultra" or rechargeable NiMH have been known to cause problems, but standard alkaline batteries should be fine. Took ages to get the bubbles out of the carpet. The Arena Media Brands, LLC and respective content providers to this website may receive compensation for some links to products and services on this website. I used a syringe 5 Mil size( the type you would use to give a child medicine) and used hot water and squeezed it into the hole where the soap goes in from the bottle. New motor's working great so far. I subscribe and receive refills of the soap once per month. If your soap dispenser has a soap reservoir above the pump, your dispenser might be leaking due to a loose valve or seal. any method to make the device dispense less soap?? Designed to Impress, Engineered to Perform Experience breakthrough technology from the brand hospitals trust. Replace the batteries with new ones, or use steel wool to clean the battery contacts. Love it! It does this with every activation of the sensor. Sensor may be obstructed, too close to an object, or affected by light. 2. I'd not had any trouble with the soap dispensing at any time; just the red light flashing. Once it dispenses (pumps three times), red light blinks 6 times afterward. While seemingly simple, this is one of the most commonly overlooked things that causes people to think that dispensers are broken, when in fact they just need to be refilled or properly installed. I know have 5 full bottles of soap and nothing to put them in. As it was already beyond warranty, and I'd rinsed off both sides of the IR beam (red transmitter window and mirror on the arm's underside,) I went ahead and followed the disassembly instructions from fritteritter and noticed the rusting motor. Check to ensure that the sticker on the soap refill was removed and that the refill container is fully inserted into the dispenser until it clicks. My no touch Dettol soap dispenser dispenser's three lots of soap at a time this is the third one I have bought I just kept throwing them away and buying a new one it's ok to start with then after a while it goes wrong I thought it was the batteries so I changed them I have tried using your tips on line but they don't work,It still works but user's three times as much soap as it needs too. Then I got an old toothbrush and brushed the dispenser where the soap comes out, sometimes a build up of soap banks up. Press and hold the power button for 5 seconds. I've tried all these actions and it still does not work. It is not clear what you are receiving once a month or twice a month. Nothing has worked. If the red light won't stop blinking or the system is not dispensing soap, this article will help even the least technical reader to fix it. Be sure to try the advice in this article before calling for warranty service. It isn't easy to pump when soap sits inside the pump for a long time. The troubleshooting sites don't help. Please post a comment to let us know if these tips fixed the problem with your Lysol or Dettol No-Touch soap dispenser. 3. 0000031272 00000 n If you notice the spring isnt properly functioning, like it is locking or not offering resistance when you push on it, youll need to reach out to your sales rep or the dispenser manufacturer for further instructions or potential dispenser replacement. If the red light blinks occasionally but the dispenser still works, the soap dispenser may not work properly with the type of battery used. Innovations that can help exceed patient safety goals. call us. Our dispensers work hard, so you dont have to. Otherwise, you should probably consider buying a new soap dispenser. Find a Dealer. To install the dispenser with fasteners, use a pencil to press through the tape and mark the pilot holes.