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When the user submits the incident I would like to grab the modified label and insert it in the incident description. How do I find what Element I need to change when it is part of a variable container? Is there a way to achieve the same inspection results of the variables without the use of the eval() function? You cant do this using this script. } I rebuilt the test cases on demo18 and everything seems to work fine. Step 1: Create Database View:u_incident_variables, Fields: value, table_sys_id,table_name, question, Where Clause: qst_table_sys_id = inc_sys_id, Fields: short_description, number, sys_id, Incident Variables Database View (Click to view), Question Answer View Table (Click to view), Step 2: Create Report:Incident Variables #2, Incident Variables Report #2 (Click to view), Report:Incident Variables #2Visible to: EveryoneType: ListTable: Incident Variable [u_incident_variables]Filter:Group By: Number, Incident_Variables_Report_ServiceNowELITE.xml, 2022 by ServiceNow Elite. With a client script you can target any field on the form and modify its label. Navigate to Service Catalog > Catalog Definitions > Record Producers. Static Choice nodes have both a Label and a Value.Depending on the context, a developer may want to use one or the other. Sign-up to get the latest news and update information from ServiceNow Guru! The id matches the sysID of the macro variable itself, so I could find it with a client script, but I cant figure out what command will hide it once I have that id. This means that youre stuck hard-coding values in a script or adding unnecessary variables to your record producer forms for every single record producer in your system. All variables can be rwached through the producer object in the record . Just set up a generic example using the scratchpad. I havent seen or heard of this issue. Here's another example that shows how you can access record producer variables using the 'producer' object. Mark, The answer is client scripting. Is there something that Im missing? It seems like client script doesnt see variables. This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. For a beginner like me, it was not obvious that I should have checked the insert on the business rule. http://theduke.digital/contact/ Duke Digital Media sponsorships \u0026 consults: https://theduke.digital Write your resume like a KING: http://theduke.digital/course-hired/ My 1500+ subscriber ServiceNow mailing list: http://bit.ly/fedoruk Twitter: https://twitter.com/rfedoruk LinkedIn: https://www.linkedin.com/in/rfedoruk/ CJ\u0026TheDuke Podcast: https://feeds.transistor.fm/cj-the-dukeDonations: https://paypal.me/robfedoruk Want to take your ServiceNow reporting to the next level? eval is no more evil than any other method. I get the value with g_form.getValue(variables.city2) and setVisible is working for the variables. rev2023.3.3.43278. If you are interested in reporting on variables from Record Producers for Incident Management, here is a way to filter or export this information from ServiceNow. It would be nice to not include those that are empty. Well done. function onLoad () {. Check out Vividcharts: https://www.vividcharts.com?utm_source=youtube\u0026utm_medium=sntoolbox\u0026utm_campaign=allaboutvars Power your ServiceNow work with Groundshark Coffee. g_form.setDisplay(variables., false); doesnt work anymore as referenced on this wiki article: http://wiki.servicenow.com/index.php?title=Client_Script_Access_to_Variable_Fields_on_Task_Records. How To Find Users Logged Into ServiceNow Instance? I tries setDisplay for my variable editor being used on HR Case i.e, default variable editable formatter created for HR Case. For the itemVars while loop, And within the producerVars while loop. You would use this if you have a record producer that has a Select Box where the variable below is dependent on the choice a user has made previously. Ex: https://demo14.service-now.com/nav_to.do?uri=incident.do?sys_id=9235bd7f99503000a7511bee4209777d. First, you should know that you can right-click any field and personalize the label for that field. Thanks Mark! Why are Suriname, Belize, and Guinea-Bissau classified as "Small Island Developing States"? In addition to empty variables, is it also possible to hide specific variables? It looks like the macro has a name and id something like #container_1c5e30ba2b3bc980b379a59419da15eb, but setting that via setdisplay also doesnt work. WARNING at line 13: Use the array literal notation []. var emptyVars = g_scratchpad.emptyVars.split(,); We can use var rpID = RP.getParamaterValue(sysparm_id); and use it in producer script to set it in target reference field created on incident/change or any target record. function onLoad() { You did such an amazing job. Using ServiceNOw variables in Flow Designer I am new to ServiceNow. So, you can thank Jacob Kimball for the brilliance of this solution. Hi, I appreciate this is an old script now but it does still seem to work. But I have an issue, when I show the form in the Service Portal. Add to that the fact that you probably dont care about this for non-task tables and Ahmeds solution ends up being very simple to implement. Your question is outside the scope of this article. But i want to use setDisplay which is not working at all. Table Notes; sc_item_produced_record: Associates record producer used with the record generated: question_answer: Stores answers (values) to the questions (variables) a record produced via record producer Ive added that to step 1 to clarify. This editor is a formatter added on records that are generated by a record producer for task-extended tables. producer.variablename - access to the variables on the form (variables form user-facing form before submission) current.variable_name - does not exits current.field_name - access to the fields on the form of submitted record. My line 3 is the if statement ending with the opening curly brace. In some cases, the variable itself is not displayed in the variable editor Release London and below Cause The issue is caused due to the Is it possible to rotate a window 90 degrees if it has the same length and width? This will sound strange but what about form sections? If its not working for non-admin users Id guess its probably a client script conflict of some sort. Great addition but a bit more info could be needed. Any chance someone has already figured this out? Tina, For several script types the RITM Glide Record is available as JS variable 'current'. Catalog Item will end up in opening a request and request item and attaches a workflow and catalog task, approvals. Im trying to do the exact same thing for an approval record. What you would need to do is use current.setAbortAction(true) in your producer to abort the producer insert. elmt.innerHTML = label + :; I havent found a way to do this for an approval record. You did such an amazing job. I need to underline my text as well. Labels are the pretty version of the data that drives behind it. Often times theres another script or form element thats causing the issue. Heres an example that you could use in an onLoad client script to change the Description field label on a Change request form, Of course, this is much more accessible if you include it in a global UI script. Ive recreated it on demo14.service-now.com and it is not hiding the empty vars. I have it not hiding on a certain kind of request cause i have a team updating one of the variables but i took that out and i get the same on that demo site it doesnt hide the variables. How do I get the current date in JavaScript? Its when I call something like: g_form.setDisplay(variables.description, false) the whole client script fails. The question that Ill address in this post is different than both of those scenarios though. /* Only include empty variables, and exclude Label and Container variables */ This is certainly possible, but it depends on how you are including those variable values in your email. Please suggest. We are noticing this in the latest version of Calgary. Hi All, Welcome back. Harnessing the Power of Dynamic Filters in ServiceNow, Building a CI Change Calendar Macro On The Fly, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! That is bizarre i set it up on demo site 15 with the same results on what our code is. The alternative would have been to remove the dom reference and replace it with glide. In the example, a Suggestion Record producer is being created. How to hide those. Youre right! Then you just need to add the correct format in your client script with the correct parameters: changeFieldLabel(u_tractor, Old Road Tractor, white, bold, black, 1px dashed white,0 5px,,underline). Only thing I can think of that might work is just to replace the label text with label text in bold tags. Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. Both of these ways are not working. ServiceNowVariable2Version: Rome VariableCatalog Item The use of eval shouldnt be a concern in this case though since its limited in its scope and the information being included in the eval statement is all controlled from the back-end. You can do that by going to sys_choice.LIST in the application picker. redirect = 'home.do'; Here's another example that shows how you can access record producer variables using the 'producer' object. Now that we are here, lets sort by the Incident table. Here we learn how we can leverage variables from Catalog Items or Record Producers in #ServiceNow reporting, business rules, slas, notifications, and scripts. Looking for #ServiceNow talent or opportunity? Any way to make this work on macros and Macros with labels? Most of the entries in the NAME column of the output from lsof +D /tmp do not begin with /tmp. Why is eval being used? Color and styling is even more problematic in this case so its not included. I know how to get the data from the field, but if I try to get the label with producer.variablename.getLabel() I get NULL. I have a lengthy choice Label for one of my fields . It performs a similar operation to populate the short_description field. Here is my code snippet which I am trying to get the value -. Ive just figured it out with some hints from your other post. }. The solution described in this article can now be accomplished using the . for (var i in current.variables) { Well done. Advertisement Coins. A limit involving the quotient of two sums. Its not being set up properly at the client though. I tried just using the variable set field name and no joy. The service creator-created record producer puts it at the beginning of the short description, but this solution gives us an actual field, very nice! Read on for a fairly simple solution to this problem! eval(scriptCode ); It worked for me , I have found that the record producer GlideRecord is available as a global object in the producer script. This is just for standard forms. We do have view rules on that table, but with Global selected on the scirpt, shouldnt it run across all views? You can also view the icons within. What video game is Charlie playing in Poker Face S01E07? Im wondering how I would make the required asterisk show on the field? I couldnt get it to work with a previous aspen patch so i had it removed awhile back but it looks ok now. You would need to add variables to your record producer and populate your new record with these. So the message that is added in Firefox is like this- This configuration can be accomplished in a few simple steps as shown below. Automatically added by "Force population of record producer used" business rule. Youre right, its not needed at all. Its technically possible, but its a pretty bad hack that would be likely to break or cause future issues so its not something I can recommend or would even spend the time to code up. Variables have come a long way since the early days of ServiceNow. When code is not enclosed in a function, variables and other objects are available to all other server-side scripts. Thats really wierd because I had Berlin added to both our QA and DEV sites and i just checked it after I saw this and its working on our environments. This is working perfectly to hide the empty variables in the Request, but it is not hiding the empty variables from any Catalog Task (sc_task) spawned off from the Request. Typically, record producers are used to allow users to create incident or change request records. I think if you replace that with item_option_new then it will work better. Variable attributes: ref_qual_elements=category . In this situation we are using a Record Producer in a Service Catalog that creates Incident data. By Crossfuze Admin|2018-07-09T14:59:52-05:00January 22nd, 2015|Categories: Reporting|Tags: Record producers, Reporting, Service catalog|, Record producers are a great piece of ServiceNow functionality that allows for the creation of records in any table via the standard Service Catalog interface. Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. The nature of simulating nature: A Q&A with IBM Quantum researcher Dr. Jamie We've added a "Necessary cookies only" option to the cookie consent popup. Why do small African island nations perform better than African continental nations, considering democracy and human development? Sign-up to get the latest news and update information from ServiceNow Guru! I just updated the code above with some versions that should work better. When the record is submitted using a record producer, you are redirected directly to the generated record. The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. Check out my updated script above. Thanks Mark,,, arrrgh BTW, why do you use the condition: !RP.isPopup() in this Display BR ? For instance, say a form section is captioned A/B and it displays as such when tabbed. What is ServiceNow Record Producer 2. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. Like I have a Region dropdown list and on the basis of value in Region I wanted populate label in another field. Therefore, an administrator or developers should be very much clear about to decide which is best suited according to business need. 4 hours ago Record Producer.A record producer is a specific type of catalog item that allows end users to create task-based records, such as incident records, from the service catalog.Use record producers to provide a better end-user experience instead of using the regular task-based form for creating records.. See Also: Free Catalogs Show details We had to take Calgary Patch 3 to resolve this issue. Unfortunately, ServiceNow doesnt give us a simple way of accomplishing this. I have a client that has a lot of client scripts that they use to show/hide variables on that backend and I have been considering implementing this solution to deal with their empty variables more efficiently. I have a client that has tones of variables on their items and re-architecting their use of Variables would be a major over-haul. This would allow for easier identification of the entry point for record producer transactions. Now this is how these two look in the portal: Lets navigate to the sys_choice table. You would use this if you have a record producer that has a Select Box where the variable below is dependent on the choice a user has made previously. One thing to watch out for are any fields that are still marked as mandatory, if the fields get hidden by the client script, the record may not be able to be modified. February 7, 2020 Tech Blog Pathways Development Team choicevalues, . function hideEmptyFields() { Only do this for a few Categories for the time being. You can add the value of any record producer variable to the message by accessing the producer object followed by the name of the variable you want to access (producer.var1, producer.var2, etc). 2015 Locate any record in any table, by . We want to test that our qualifier works. The only thing I can suggest would be to confirm which part of the business rule is causing the problem by taking pieces out and replacing them with gs.log entries until you identify the issue. Identify which ServiceNow Record Producer was used to create a record, Exporting Service Catalog Items in One Step, Adding a Redirect and Info Message to a Record Producer, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! Ive written before about how you can quckly export and import data between ServiceNow instances using the XML export/import context menus. Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! You can add columns to the view as you see fit. It worked perfectly again after that. With a client script you can target any field on the form and modify its label. You can try out this report, however you will quickly see that sys_ids are used in the table and the report isn't overly that valuable. ERROR: CREATE MATERIALIZED VIEW WITH DATA cannot be executed from a function. I agree that they still can be incredibly useful in the right situation. By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. https://hi.service-now.com/kb_view.do?sysparm_article=KB0565270, Another thing is that current.number doesnt contain anything. The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. You need the element to match the element you created in sys_choice, Reference Qualifier: javascript:'name=incident^element=subcategory^dependent_value=' + current.variables.category. Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. We will look into the following topics in this tutorial 1. There is, but not with the scripts here. I know you can set a label by configuring the list control, BUT is it possible to have the same related list (relationship) on 2 different views (of the same table) and have them labelled differently? Incident Variables Report (Click to view), Incident Variables ReportVisible to: EveryoneType: ListTable: Question Answer [question_answer]Filter: Table Name is incident ANDValue is not EmptyGroup By: Table sys ID. You did such an amazing job. This is a lot more helpful. This capability has been around for quite a while and odds are that youre already using it in your system to allow end-users to create new incidentsamong other things. Record Producer ServiceNow. Is there any way in the same solution we can handle the check boxes and two column wide Container. What if you have a label that you want to change based on the user viewing the record? To use variables from a Record or a Reference (dot-walking), expand the data pill to show its fields. The post Certified Diversity Recruiters appeared first on Crossfuze. As I saw in the docs, variables.name notation is not supported in Service Portal. the field name is called u_comments, Looks like youre combining what weve got here with an out-of-box script. Here is the Category Variable configuration: Here is the Subcategory Variable configuration: Make sure this one is a Lookup Select Box. For the benefit of others, the if(v.getDisplayValue lines in the middle of the script are the part that filters out the empty variables. I used the catalog variable code above and it works great on the catalog item submission form. Specifically approval requests. How do I get the value of text input field using JavaScript? That might just do the job.. Hi Albert, Why does the rule have to exist for every target table if its hte same code each time? Is it a known issue or I have to do something else. I stumbled across another way recently. Records created from a record producer has empty variables values. This works just as well: Ugh. A record producer is a type of a catalogue item that allows users to create task-based records from the service catalogue.For example, you can create a change record or problem record using record producer. Has anyone else seen this clear the variables that are NOT empty out after assigned to is changed on the sc_req_item_task? if(g_scratchpad.emptyVars != ){ eres a quick tip for a Monday. Whats even stranger is that on our dev instance, which is on a previous release of Berlin, I can get the scratchpad vars to display. This solution is not compatible with the Service Portal. Hi Mark, thanks for sharing this. This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. While this [], By Crossfuze Admin|2018-07-09T15:00:11-05:00March 25th, 2010|Categories: Scripting|Tags: Record producers, Service catalog|, Record producers in Service-now allow users to create records on any table directly from the Service catalog interface. Sign-up to get the latest news and update information from ServiceNow Guru! Another common problem Ive seen is that you can end up with a lot of variables that end up empty in the variable editor on your request item or task because they were optional or hidden on the front-end catalog form. Fortunately, I previously had a solution that worked just as well, and is compatible with service portal. The IT department will contact you for further information if necessary.. Here's how you can toggle the display of the help text for variables in your service catalog. however I believe the syntax maybe off.. can you help? This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. I modified the push line to check for mandatory attribute but the reference doesnt hold up. The field is already set to mandatory, but when the label is changing, that red asterisk is disappearing. However, Im having a hard time wrapping my mind around turning it into a callable(within another client script) or global UI Script. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. I sourced my Business Rule from a different blog but took some inspiration from your idea to hide false checkboxes (type = 7) Here is the script of my BR: hideEmptyFields(); This one needs to be done a bit differently. I think the problem is that youre trying to use this on a field that includes a hint and URL link in the label. That comes from the prototype javascript framework, which is bundled with ServiceNow. It appears that sc_item_option_mtom only works for sc_req_item. Then you just use producer.redirect to redirect to your new page, which contains the code to redirect outside of the inner frame. 2 Answers. Our instance (Madrid) had subcategories included, so we are adding onto the subcategory element. You should be able to change the table label of a form (the first form section label) with a script like this. In a record producer, I have created several read-only single line texts variables, these texts contain instructions to redirect users to contact somebody else depending on what they have selected in the questions, but these will not make any value to the ticket handler, so I would like to hide these specific variables from the variable editor. Thanks for sharing! Continuing on from the example above, the 'Make' variable . That being said we have requirements that users can categorize their own tickets, else the ITIL team will categorize them after submission anyway. Below is a much more efficient way to do it using "getRefRecord()" method which returns us a GlideRecord object for that particular record referenced in our . This was just what I was looking for, thanks for sharing. Thanks for the script, it works pretty well on backend. I search the glide system class documentation but could not spot it?? The script is designed to hide any empty variables for any task records whether they are generated from a record producer or as a catalog item. Well done. scriptCode += "g_form.setDisplay(\"variables." However, it doesnt seem to work with containers that are set to be two columns wide. Im working on a catalog form where Im going to want to use this function conditionally for multiple fields. Ive never had an issue with this in Firefox so Im not sure why it wouldnt be working for you. If youve done all of the above steps correctly, you should end up with a nicely-populated Record producer reference field on each generated record. Save my name, email, and website in this browser for the next time I comment. Thanks, -e. I think any time you can use the out-of-box behavior you should. Theres no good way that I know of to do this. Steps to Reproduce In an affected instance: Open the Record Producer Attach an attachment Submit the case Wait 10 seconds and refresh the My Request Note: To create a database view, you need to be very precise, otherwise it will not run. ServiceNow, // remove variables included in multi-row variable set (but variable included in variables-row variable set are necessary. A couple of days ago one of my colleagues, Jacob Kimball, suggested to me that we might be able to overcome this issue by using a display business rule to collect the blank variable information at the server and then pass those variable names to the client. Why are non-Western countries siding with China in the UN? An incident has been opened for you. Here is how you could set up the business rule. My next question How can I make this work for Record Producers? When the record is submitted using a record producer, you are redirected directly to the generated record. pretty much like incident . Any way to loop through all of my elements that begin with u_, and color them? App Engine Studio creates the Catalog Item. Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. current.u_record_producer = cat_item.sys_id; Thanks James! I replaced that with setDisplay but didnt rip out the other unnecessary piece. In this video I show you have you with the leverage of flow, can create multiple records in multiple tables through one record producer.Video recorded in Orl. Then you could predictably target that in a client script. /* Put all variable values and labels from the variable pool into an array */ If youre going to use this a lot I recommend setting up a global UI script with the following function. Question asks for Record Producer, not for record created from Record Producer hence answer is B For a variable, the label of the variable is returned. Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! Record producers are a great piece of ServiceNow functionality that allows for the creation of records in any table via the standard Service Catalog interface. Find centralized, trusted content and collaborate around the technologies you use most. } Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. labelElement.style.backgroundColor = color; It is common for users to request that record producers and catalog items be made public on the Content Management System. Thanks for contributing an answer to Stack Overflow! Hey, thats a good idea. The issue was a dom reference in the make variables read only client script. Staging Ground Beta 1 Recap, and Reviewers needed for Beta 2. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. Cheers, Mark. My record producer gathered information like how many sprints they wanted, what project the sprints would fall under, and when they wanted to start the sprints. Label backgrounds vary, but you should be able to get it to work like this. How to get the children of the $(this) selector? Is there a fix for this? Do you know of any gotchas with your script and view rules? If you want to try hiding variables whose default values have not been changed, then you can modify the script like this var v; Record producers in Service-now allow users to create records on any table directly from the Service catalog interface. Subscribe to get the latest news, events, and blogs. I've created a 'changeFieldLabel' function for this purpose. Ive posted an update to this article. I am able to do this for variables that are placed straight onto the item. g_scratchpad.emptyVars = emptyVars.join(,); It depends completely on how you use it to solve the problem at hand. Client-side gets them via g_form.getValue("field_name"); Server-side gets them via ritmGlideRecord.variables.field_name (or for dynamic field name, ritmGlideRecord.variables[fieldName]). Those numbers correspond to specific variable types (labels and containers) that we dont want included in the query because they should not be hidden. addInfoMessage( message); //Redirect the user to the homepage. They are still appearing although the visibility has been set to false during the form-filling process. To subscribe to this RSS feed, copy and paste this URL into your RSS reader.