what are the ttec engage productscommon last names for slaves in the 1800s
0000009922 00000 n TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Get the agile tools to transform your total experienceone stage at a time. The Company's vision of bringing humanity to customer and employee experiences through continuous innovation with talent, data, AI and emerging technologies resonates deeply with me. Revenue was $2.444 Billion, up 7.5 Percent and 9.4 Percent on a Constant Currency Basis. amazing customer CX operations, outsourcing, and sales providing the talent and empathy of our award-winning front line team. When you have a great customer experience you know it. Empower your employees with the right training and tools to deliver amazing customer experiences. End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. The Company's nearly 62,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. 0000038100 00000 n You don't need to rip and replace to get your CX technology stack humming. 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. Improve your business performance in any economic environment with our rightshoring and automation approach. Understand your customers on a deeperlevel. 0000042393 00000 n TTEC Engage - Digitally-enabled customer care, acquisition, and fraud prevention services First quarter 2021 GAAP revenue for TTEC Engage increased 34.1 percent to $475.6 million from $354.7 . 0000024733 00000 n Our teams of knowledge workers . ", Paolillo continued, "Undeniably, the strategic investments that we have made over the years and the level of execution we are experiencing has transformed our company, increased our value proposition in the marketplace, and changed the financial profile and trajectory of the business. Capital expendituresare estimated to between 3.1 and 3.3 percent of revenue, of which approximately 60 percent is growth oriented. 0000000016 00000 n Our raised full-year 2021 outlook, including Avtex, is as follows: Revenuebetween $2.191 and $2.221 billion, an increase of 12.4 and 14.0 percent over the prior year. Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. News Mar 2, 2021. Denver Post Douglas County's TTEC to lay off 252 employees after client takes services in-house. Now you can with modern cloud-based technologies that quickly respond to changes in demand and customerpreferences. CE1Q 0000004257 00000 n 0000124950 00000 n 0000009592 00000 n TTEC helps the best companies on the planet reinvent their businesses to drive competitive differentiation through customer engagement and digital transformation. "Our broad-based financial momentum is accelerating and for the fourth consecutive quarter we have delivered record financial results," commented Ken Tuchman, chairman and chief executive officer of TTEC. Now, how cool is that? practices and strategy, Want to reach more customers? Find and engage customers across all channels to accelerate growth. CX operations, outsourcing, and sales providing the talent and empathy of our award-winning front line team, because we understand that every interaction with a customer should build value, not destroy it. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. H\n0y Privacy Policy. Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend. He will accelerate our progress, particularly in the areas of international expansion and world-class employee engagement, critical components of our growth strategy," said Shelly Swanback, CEO, TTEC Engage. Our sales and revenue growth solutions help you acquire customers and increase customer loyalty and lifetime value. 0000163153 00000 n Engage. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. The Company's TTEC Digital business provides insight-driven, outcome-based and AI-enabled omnichannel cloud platforms and CX consulting solutions and its TTEC Engage business delivers operational . 0000006368 00000 n For almost four decades, we've been helping our clients manage their front office and back office systems with a combination of human and automated solutions. 0000005949 00000 n Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. To learn more visit us at https://www.ttec.com, Investor ContactPaul Miller+1.303.397.8641, Media ContactTim Blair[emailprotected]+1.303.397.9267, Cision Distribution 888-776-0942 About Us. 0000017350 00000 n TTEC Holdings Inc. will hire approximately 450 people in the Kansas City area for sales and customer service jobs. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). 0000029878 00000 n What are two TTEC engage products? Our end-to-end CXaaS platform combines strategy, analytics, technology and operations. ", Marty Deghetto will retire from TTEC on November 2, 2020. 0000007838 00000 n 0000001643 00000 n And, when that experience makes customers and employees happy, its an investment that sustains itself. An innovator in redefining the employee experience (EX), Koskovich will activate new models of EX which align to emergent principles of flexible work and service delivery, springboards for revenue growth. 0000035148 00000 n The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Learn why we use cookies and how to manage your settings. TTEC Digital, and our 1,700 employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). It also provides tolling and transportation. From strategy to design to installation and ongoing support, our curated set of best-of-breed technologies will simplify your life and improve your customers'experiences. 0000006957 00000 n Upselling products and services to existing customer base . 0000001601 00000 n 0000156098 00000 n 0000007228 00000 n 0000021388 00000 n TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. library that's as agile as weare. 0000119471 00000 n About Us. Every day, you are asked to balance the competing priorities of improved satisfaction with lower costs. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Their brand equity and their financial success are now reliant upon their ability to rapidly modernize their technology, operations and processes to deliver a frictionless, personalized experience. Complementing TTEC Digital is our TTEC Engage business, which handles millions of last-mile customer interactions on behalf of the world's leading brands. F|66Hxw "The winners in the experience economy will be the brands that are customer obsessed and have the ability to deliver personalized, effortless experiences at scale," explained Ms. Swanback. Revenue was $658.3 Million, up 7.5 Percent and 9.6 Percent on a Constant Currency Basis. 0000025542 00000 n 0000194413 00000 n H\0X,R]C#pAT1g> }wf'wvulcgE9Cem8gUeoi9m~ov.]oZ6zVe/6KZxmas/C1rGW.?U{zxPMf_%yiHZ:Ph~^R\S7`)u]RCA_+ TTEC Engage contributes the vast majority of the company's revenue, and most of the sales are derived from the United States and Canada, followed by Philippines, Asia-Pacific and India. Get the agile tools to transform your total experienceone stage at a time. Eliminate friction and create value . TTEC Engage Background: AT&T, Qwest, US WEST MARGARET MCLEAN SVP, General Counsel and Chief Risk Officer Background: CH2M HILL, Holme Roberts & Owen, LLP SHELLY SWANBACK TTEC Engage CEO, and President . And that is a smart move. We help you design, build, operate, and. Koskovich brings broad experience with large business process outsourcing firms including building and leading global CX teams. We combine leading technology partnerships and the CX expertise to enable your success. For over 40 years and counting, we've combined service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. I'm beyond grateful for his contributions, proud of his accomplishments, and look forward to maintaining a lifelong friendship with him. With our massive addressable market, broad and deep CX capabilities, and solid financial profile, our ambition is to double the business again, but in half the time. Fully Diluted EPS was $2.48 ( $3.68 Non-GAAP) Full Year Bookings of $762 Million. Extending our executive team with Shelly at the helm of TTEC Engage will amplify and accelerate our progress as we help our clients and their customers win in the experience economy. Adjusted EBITDA was $326.6 Million or 13.4 Percent of Revenue. ;TG9]'U-YVJ~+;;xH%rr.%n%J:p(PA8G0G8G0G8G0G8G0Gg>=Y,a,YF~A={ AEJ_W+J_W+J1e2dY,C1ee2fYdC?~1c=~qswk>|Yatq_ e endstream endobj 44 0 obj <> endobj 45 0 obj <> endobj 46 0 obj <>stream We deliver automation solutions that streamline simple tasks so you have the time and resources to invest in the moments that matter. 835 0 obj <> endobj xref 835 69 0000000016 00000 n TTEC Engage is a 60,000+ employee service company . Everything you need to reimagine your CX and make your customers smile. 0000124324 00000 n Specifically, important factors that could cause our actual results to differ materially from those indicated in the forward looking statements include, among others, are risks related to our business operations and strategy, including our strategy execution in a competitive market; our ability to innovate and introduce technologies that are sufficiently disruptive to allow us to maintain and grow our market share; our dependance on 3rd parties for our cloud solutions; the impact of COVID-19 on our business and our clients' business; risks inherent in our rapid transition to a work from home environment; our ability to attract and retain qualified and skilled personnel at a price point that we can afford and our clients are willing to pay; our M&A activity, including our ability to identify, acquire and properly integrate acquired businesses in accordance with our strategy; the risks related to our technology, including cybersecurity, the reliability of our information technology infrastructure and our ability to consistently deliver uninterrupted service to our clients; the risk related to our international operations; the risks related to legal impacts on our operations, in particular rapidly changing laws that regulate our and our clients' business, such as data privacy and data protection laws and healthcare, financial and public sector specific regulations, our ability to comply with these laws timely, and cost of wage and hour litigation in the United States; and risks inherent in our equity structure including our controlling shareholder risk, and Delaware choice of dispute resolution risks. Customer experiences should be effortless be consistent be seamless make you feel something be personal be effortless Every experience your customers have with your brand is an opportunity to build a relationship - or lose one. Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. H endstream endobj 38 0 obj <> endobj 39 0 obj <> endobj 40 0 obj <> endobj 41 0 obj <> endobj 42 0 obj <> endobj 43 0 obj <>stream We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. Non-GAAP Earnings Per Sharebetween $4.14 and $4.32. 6 Reasons to consider nearshoring now GET THE GUIDE. We help you connect your front end to your back end so all of your operations flow seamlessly. 0000119952 00000 n Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. 0000028129 00000 n Based off of 7,800+ reviews, the TTEC employees have rated the company at a 3.5 out of 5 stars. TTEC reports financial results for the following two business segments: TTEC Digital (Digital) and TTECEngage(Engage). READ THE CASE STUDY. Elevate your sales team through sales outsourcing, including a customized growth services playbook. Elevate your sales team through sales outsourcing, including a customized growth services playbook. 0000030379 00000 n One common statement about the company was that it does offer training experiences but wants all employees to learn in a tight timeframe. s\AxA t8BAGPa}GP{tptptptptptptptptptpVf)Y,e"KRf)T,E2KZ_>(}>c4x= FOi4x= FOi|Es%tB}b[/]>608GW Y endstream endobj 47 0 obj <> endobj 48 0 obj <>stream TTEC Digital Design, build and operate tech-enabled, insight-driven CX solutions, TTEC Engage Digitally-enabled customer care, acquisition, and fraud prevention services, "2021 is off to a strong start with record first quarter top and bottom-line financial results exceeding our plan," commented ReginaPaolillo, chief financial and administrative officer. And, one that helps you predict what will happen in the future. hb``c``d`e` @16 @Nc@Y`U0Y /:p)!BJ 68W@Z 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. Serving iconic and disruptive brands, TTEC's outcome-based solutionsspan the entire enterprise, touch every virtual interactionchannel, and improve each step of the customer journey. Subscribe to TTEC's eNewsletter, Dialogue . Forward-thinking companies view customer experience transformation as an investment in the future of their business. TTEC Engage - Digitally-enabled customer care, acquisition, and fraud mitigation services Third quarter 2021 GAAP revenue for TTEC Engage increased 6.3 percent to $442.6 million from $416.4 . Consumers expect great interactions whenever they connect with a company. The people, processes, and platforms to optimize your contact center. Tuchman continues, "I'm more excited than ever about our business. 0000009833 00000 n on contact center cloud, Voice of the customer best practices and strategy, Want to reach more Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. 0000116155 00000 n It operates through two segments: TTEC Digital and TTEC Engage. 0000022096 00000 n AI and automation trends, The ultimate sales conversion highlight reel, High-tech goes all-in on contact centercloud, Voice of the customer best Much of this time TTEC has been in the background of great customer service and now is at the forefront of pushing the boundaries of customer experience that differentiates brands at the first customer touch. Digital-first leader signals disruption of the contact center industry accelerating TTEC's CXaaS platform, - Sean Erickson's experience in delivering fully virtualized CX strengthens TTEC's CXaaS Platform and TTEC Engage, - Martin Deghetto, who has led TTEC Engage for over a decade, will retire on November 2, 2020. time keeping apps, and training on client products and procedures. Locations. How do I operate more efficiently with automation. Together, our two divisions (TTEC Digital and TTEC Engage) help brands make every interaction they have with a customerwhether it's face-to-face, online, over the phone, on social media, or via a mobile appsimple, personal and exceptional! Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend, First quarter 2021 GAAP revenue increased 24.8 percent to, First quarter 2021 GAAP income from operations was, Non-GAAP income from operations, excluding restructuring and impairment charges, equity-based compensation expenses, amortization of purchased intangibles, and other items, was, First quarter 2021 Non-GAAP Adjusted EBITDA was, First quarter 2021 GAAP fully diluted earnings per share was, Non-GAAP fully diluted earnings per share was, During the first quarter 2021, TTEC signed an estimated, Cash flow from operations in the first quarter 2021 was, Capital expenditures in the first quarter 2021 were, First quarter 2021 GAAP revenue for TTEC Digital decreased 18.0 percent to, First quarter 2021 GAAP revenue for TTEC Engage increased 34.1 percent to, Margin of approximately 14.1 percent for TTEC Digital and 11.8 percent for TTEC Engage, Margin of approximately 17.3 percent for TTEC Digital and 14.7 percent for TTEC Engage. %PDF-1.4 % Risk Factors in our Annual Report on Form 10-K for the year ended December 31, 2020 and any subsequent filings with the U.S. Securities and Exchange Commission (the "SEC")and is available on TTEC's website www.ttec.com, and on the SEC's public website at www.sec.gov. TTEC Engage is the company's global hub of operational excellence providing clients award-winning, turnkey customer acquisition, care, revenue growth, and digital trust and safety services. . The Companydelivers leading CX technologyand operational CX orchestration atscale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. What You'll Be Doing . 0000026716 00000 n TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for digital CX transformation.The Company delivers leading CX technology . 0000125245 00000 n Our go-to-market platform is accelerating the adoption of our differentiated CX solutions and we continue to augment our organic growth with meaningful accretive strategic acquisitions. Want more insights every month, delivered to your inbox? Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. When typing in this field, a list of search results will appear and be automatically updated as you type. Contribute ideas and improvements for software products . Omnichannel technology that delivers personal CX at scale. trailer <<7F486E41DFF244E1A2D09FA2739736F0>]/Prev 466469/XRefStm 2042>> startxref 0 %%EOF 903 0 obj <>stream We bring together best of breed partners to architect solutions that make the most of what you have today and lay the foundation for what you will need in thefuture. 0000013691 00000 n We combine leading technology partnerships and the CX expertise to enable your success. 0000006062 00000 n library that's as agile as we are. 0000012659 00000 n Optimise your contact centre Learn more. It operates through two segments: TTEC Digital and TTEC Engage. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. 0000054542 00000 n As a Customer Service Representative - Automotive Enthusiast working remotely, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. 0000007921 00000 n ", About TTECTTEC Holdings, Inc.(NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for digital CX transformation. Revenue Increased 25 Percent to $539.2 Million, Operating Income was $73.4 Million or 13.6 Percent of Revenue, (Non-GAAP $79.9 Million or 14.8 Percent of Revenue), Net Income was $50.4 Million ($59.7 Million Non-GAAP), Adjusted EBITDA was $95.9 Million or 17.8 Percent of Revenue, Fully Diluted EPS was $1.06 ($1.26 Non-GAAP), Bookings Increased 95 Percent to $170 Million in the First Quarter 2021. 0000002727 00000 n from 8 AM - 9 PM ET. We're here to help. Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. 0000004300 00000 n trailer <]/Prev 308380>> startxref 0 %%EOF 71 0 obj <>stream We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. 0000028000 00000 n Optimize the voice CX channel in a digital-first world, Contact center workforce 101: IVR vs. chatbots vs. agents, Weathering the Storm: Investing for Long-Term Contact Center Success, Driving better CX through improved employee training, Break down back-office barriers and deliver better experiences, All the CX trends you need to know for 2023, Breaking down backlogs with back-office accuracy and speed, 10 predictions shaping the evolution of customer and employee experience, Drive growth working with a customer experience outsourcing partner, Contact Center Automation Tools and Trends. Eliminate friction and create value for your customers and employees. Introducing Twilio Engage, the customer engagement solution that uniquely captures first-party customer datain real timethat you can activate into personalized campaigns on any channel. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Reduce cost and improve CX with recommendations from your front-line employees. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. r\a W+v%J+aW] v%* %PDF-1.4 % At TTEC Engage, a business unit of TTEC, our Customer Experience (CX) centers of excellence - enabled by over 60,000 CX ambassadors and modern technology - deliver millions of seamless interactions every day around the world that help our clients acquire, retain and grow loyal customer relationships.Founded in 1982, our employees operate on six .